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Upon installation, the previous owner would have received a handover pack and user instructions for the system installed and they should hopefully be able to answer all the questions you have. However, if this is not the case then the following FAQs may assist you. All our systems have been installed and approved by the Microgeneration Certificate Scheme (MCS).

  • How big is the solar system?

    The best way to find this out is by counting the number of panels on your roof and multiply that by the wattage per panel i.e. 10 panels at 250w each = 2.5kW system.

  • Who do I contact regarding the transfer of ownership?

    You will need to contact the energy supplier for the property and advise them that you are the new owners.  This will also ensure you receive the Feed-in-Tarriff (FIT) which would have been determined on the date of the installation.

  • What is a FIT (Feed-in-Tarriff)

    The FIT is the payment you receive from your energy supplier if you generate your own electricity, eg with solar panels. You will receive a set payment for each unit (kilowatt hour or kWh) of electricity you generate with the rates depending on:

    • the size of the system
    • what technology you have installed
    • when the system was installed
    • how energy efficient your home is

    This is known as your ‘generation tariff’.  Your energy provider will be able to confirm the FIT rate with you.

    You will also be eligible for the export tariff. As well as the generation tariff, you can also sell back to your electricity supplier half of any extra units you don’t use.  This is called an ‘export tariff’ and again the rate you receive for this can be confirmed by your energy provider.

  • How do I know the system is working?

    Take a look at the generation meter, if it is flashing, it is working. Also, check the display on the inverter.

  • Where is the generation meter located?

    The generation meter will be located next to your main fuse box.

  • How do I read the meter?

    The digits are displayed clearly on the front of the meter.

  • Do the solar panels need maintaining?

    The solar panels will need an annual clean and the electrical system will need to be checked every 5 years or so by the installer.

    If the solar panels were installed a few years ago, you may be interested in knowing that there are now additional features which can be added to your system.  These include a monitoring device (for electricity usage) and water heating.

    If you still require further assistance, we can visit you for the nominal fee from £50 + VAT and talk you through the basics.  Alternatively, we can survey the system and check the panels to ensure everything is in good working order from £95 + VAT.

    If you would like more information on the above, please do not hesitate to contact us.