Terms & Conditions
Key Facts
Our main obligations to you
Terms and Conditions
We will carry out the work with all reasonable skill and care according to the timetable agreed with you.
Your right to cancel
You can cancel this contract by sending written notice no later than 14 working days after the date on which this contract was signed; this right is known as the “Cooling O Period”.
If there is a severe or unreasonable delay beyond the “Cooling O Period”, not caused by you, or by events beyond our control, then you will have a right to cancel this contract.
If we are in serious breach of our obligations, as detailed in this contract, then you have a right to cancel.
Your main obligation to us
It is your responsibility to get the necessary permissions and approvals for the installation to take place. If you cause the work to be delayed, we may stop work and charge reasonable additional costs.
1. Acceptance Of Proposal
1.1 The Quotation is valid for a period of 30 days. If you wish to proceed, then you must sign the order form and return it to
us.
1.2 We will rely upon the written terms set out here in the Contract. Please read them carefully before signing them. If you need any explanations about these terms please email, write or telephone us. If any amendments to this Contract are required you must conrm these in writing and they must be agreed by an authorised representative of this Company.
The “Cooling O Period”1.3 You can cancel this Contract by sending us written notice using the address provided. You must send that written notice no later than 14 working days after the date on which this Contract was signed; this right is known as the “Cooling O Period”. If you cancel after that period, then unless we are in breach of this Contract, the conditions set out in section 8.1.1 of this Contract will continue to apply.
2. Our MAIN OBLIGATION to you is to do the work with all reasonable skill and care.
2.1 We agree to carry out the work with all reasonable skill and care in the planning and installation of the car charger described in the Quotation. The goods we supply must:
be of satisfactory quality;
be t for purpose; and operate as we described to you.
The Timetable
2.2 We agree to supply the goods and carry out the installation work as discussed.
2.2.1 We may adjust that timetable after discussing this with you according to the conditions set out in section 7 of this Contract. If we fail to carry out the work according to that timetable then the conditions set out in section 7.2 of this Contract will apply.
2.2.2 If, for whatever reason, there is any delay, suspension or cancellation of the supply of the goods or installation of the system then the conditions described in 7.2.1 and 7.2.2 of this Contract will apply.
3. Your MAIN OBLIGATION to us is to make the payments due to us. Payment
3.1 Your payment is due on completion of the installation. We will issue you with an invoice when the work is complete.
3.1.1 You will not be entitled, due to any alleged minor defect, to withhold more than a proportionate amount of the outstanding balance. If you do withhold any amount after the due date because of any alleged minor defect you must give us notice before the nal date on which payment is due. In that notice you must also state the reasons you are withholding the payment.
Consequences of Late Payment
3.2 If you fail to pay the amount specied in an invoice by the due date then we may charge interest until the full amount is paid. The interest rate we charge will be 3% above the base rate set by the Bank of England.
3.2.1 If you are in breach of this Contract because you have failed to make an agreed payment then we may be entitled to recover any additional costs we incur and will provide you with written notice containing full particulars of any claim for compensation.
3.3 We may require you to return and deliver up the goods to us. Failing this we will take legal proceedings to recover the goods or their outstanding value.
4. Your other obligations to us
4.1 You must obtain all relevant permissions (such as planning and building consents) that are necessary before we start work on the installation. If we ask to see those permissions (and related drawings and/or specications) you must make those available.
Supply of services
4.2 You must agree to provide the following for our use free of any charge:
Water, washing facilities and toilets;
Electricity supply;
Safe and easy access to your property from the public highway;
Easy access to the location within the property where the installation is to take place by removing all belongings.
4.3 You, or a contractor you employ, may need to carry out preparatory work before the installation described in the Quotation can start. If so, we will describe this to you fully. This work must be nished before the agreed date on which installation work is due to start. This work must be undertaken by competent persons and must be of the necessary quality for the installation. If this preparatory work is not nished before the agreed date on which the installation is due to start, then the conditions described in section 7.3 of this Contract will apply.
Additional charges
4.4 Should you be in breach of conditions set out in 3.1, 3.2 and 3.3 of this Contract you may incur additional costs due to delay and/or provision of additional services. You may be required to pay reasonable compensation to cover those extra costs . If this happens then section 6 of this Contract will apply.
5. Change of work
5.1 If, after signing the contract, you want to change the work, you must consult with us rst. We may be able to incorporate your changes into the installation provided that:
it is technically possible;
we have the necessary resources;
the necessary permissions are in place.
5.2 If we agree to this change of work you must
conrm this in writing; and,
do so within 14 days of when you rst tell us.
by written agreement beforehand, if possible; or if not then by later written agreement; or if not then
by referring to any priced documents, if this applies; or if not then by a reasonable amount for the work done or goods supplied.
5.3 We will then adjust the price:
by written agreement beforehand, if possible; or if not then
by later written agreement; or if not then
by referring to any priced documents, if this applies; or if not then by a reasonable amount for the work done or goods supplied.
5.4 Every change that means extra or revised work (as opposed to changes that leave something out) may mean extra costs. We will try to keep those costs to a minimum.
6. Unexpected work
6.1 Where unexpected work arises, we will tell you and ask how you want us to proceed. If you want us to continue then
section 5.3 of this Contract will apply.
7. Changes to Agreed Timetable
7.1 We will make every eort to complete the work by the time agreed with you. You must appreciate, however, that sometimes delays may occur for reasons beyond our control.. If such delays occur we will complete the work as soon as possible .
Consequence of delay caused by us
7.2 You will be entitled to compensation if we cause signicant or unreasonable delay due to factors within our control.
7.2.1 In the case of major delays to the delivery of goods or installation then you may be oered dierent products of equivalent specication, value and quality,
7.2.2 In the case of major delays to the delivery of goods then you will be entitled to cancel the contract.
Consequences of delay caused by you
7.3 We will seek to accommodate small delays without recourse to compensation.
7.3.1 If the work is delayed or lasts longer than expected for any reason within your control, we will adjust the price accordingly, as shown in section 5.3 and subject to section 6 of this Contract.
8. Cancellation of this Contract
Your rights
8.1 As detailed above in section 1.3 of this Contract, you can cancel this contract by sending us written notice no later than 14 working days after the date on which this contract was signed.
8.1.1 If you cancel this Contract after the period referred to in sections 8.1 and 1.3 of this Contract then you may have to pay compensation for costs or losses reasonably incurred. We will try to keep those costs to a minimum.
Our Rights
8.2 If you are in serious breach of your obligations as set out in this Contract and you fail to remedy that breach within 14 days of receiving written notice from us about that breach, then we have a right to cancel the contract. We must give you reasonable opportunity to rectify the alleged breach.
8.3 If we suer a loss as a result of your breach of contract, we must take reasonable steps to prevent the loss from getting worse. If your breach of contract leads to a cancellation then you may have to pay compensation for reasonable costs or losses reasonably incurred.
