Solar Enquiries and how we deal with them
We have seen a large increase in enquires for solar PV and energy storage over the last 2-3 months above and beyond what we have seen over the last 12 years. Whilst we appreciate every enquiry, our response times may not be as quick as we would normally like and so we ask for your patience and understanding. Please see outlined below what you can expect from us during these busy times.
Our offices are open Monday to Friday between the hours of 9am to 5pm. If you make an enquiry via telephone we will answer your call during these times and if you call outside of these hours you are welcome to leave a voicemail. During working hours and at times of high call volume we are assisted by a telephoning answering service who will take your details for us to return your call. We will try to return calls within 24 working hours.
If you make an enquiry via our website or send an email to our generic email accounts, we will aim to reply within 48 working hours. Please note that emails sent to individuals may take longer for us to respond due to their large volume.
We appreciate receiving all enquiries and will endeavour to give everyone as much time as is required in order for us to provide you with either a bespoke proposal or, at the very least, advice that is relevant to your installation. We try to reply with a quote within 3-4 weeks.
Please be patient and courteous with us as we are doing our utmost to continue to provide a high level of service.
Timelines you can expect:
- Survey bookings have at least a 4-week lead time and cost £150.
- DNO connection applications can take up to 45 working days to be processed by the Distribution Network Operator (DNO).
Please note that the costs above are non-refundable but will be deducted from the total price of your installation.
- Installations have approximately a 10-12 week lead time following receipt of connection approval from the DNO. Please note we cannot schedule in any installations until DNO approval has been received.
Rest assured, whilst we may sometimes take a little longer to get back to you with your proposal, you will be rewarded with excellent service from our installation teams using market leading products.
We look forward to hearing from you.