Commercial Terms and Conditions
Terms & Conditions
1. Our Commitment to You
We will complete the agreed work with care, skill, and in a timely manner, based on the mutually agreed schedule. If delays arise due to circumstances beyond our control, we will notify you and arrange an alternative date. The quotation provided is valid for 30 days from the issue date, and any order must be confirmed in writing by signing the order form or returning a confirmation email.
2. Scope of Work
The services we will provide are as detailed in the agreed proposal or contract. Any additional work or changes to the scope of services must be agreed to in writing and may incur additional costs.
3. Responsibilities of the Customer
You are responsible for:
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- Obtaining all necessary permissions, consents, or approvals (e.g., planning permissions or building consents) prior to the commencement of the installation.
- Ensuring we have clear access to the site, including necessary utilities (water, electricity) and the installation area.
- Providing accurate information regarding your premises to avoid any delays or complications in the installation process.
4. Payment Terms
- Deposit: A deposit of up to 25% is required to confirm your order. Prices are only fixed upon receipt of this deposit.
- Interim Payment: A further payment of up to 25% of the total contract value is required for materials purchased for the job. This payment must be made no later than 7 days before the scheduled start of the installation work.
- Final Payment: The remaining balance is due upon completion of the installation. If there are any minor issues, you may hold back up to £1,000.00 prior to final commissioning, provided you notify us in writing before the payment is due.
- Consequences of Late Payment If payment is not received on time, we reserve the right to:
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- Charge interest at 3% above the Bank of England base rate.
- Pause or terminate the installation work and withhold goods until payment is made.
- Recover any outstanding amounts or goods through legal action if necessary.
- Variations to the Work
- If you request any changes after the contract is signed, these must be confirmed in writing, and any additional costs or delays will be agreed upon before proceeding.
- Unexpected Work
- If unforeseen circumstances arise that require additional work, we will notify you and agree on how to proceed. Any additional costs will be communicated to you in advance.
5. Delays
Delays Caused by Us:
If we cause unreasonable delays, we will compensate you by offering an alternative product or adjusting the project timeline at no additional cost.
Delays Caused by You:
If delays occur due to your failure to provide necessary permissions, access, or information, we reserve the right to adjust the project costs accordingly.
6. Cancellation by Us
We reserve the right to cancel the contract if you fail to meet your obligations, such as not providing access or not making timely payments. In this case, you may be liable for any costs we have incurred up to that point.
7. Liability
- We are not responsible for any indirect, special, or consequential losses that arise from the contract.
- Our liability is limited to the cost of the services provided under this contract. This limitation of liability does not apply to personal injury or death caused by our negligence.
8. Monitoring
We will continuously monitor the performance of the system remotely for the first year and advise you of any concerns we have.
9. Warranty
- The solar equipment is covered by the manufacturer’s warranty.
- A 2-year workmanship warranty covers our installation work. During this period, any defects in our workmanship will be addressed at no additional cost.
- After this period, call-out charges will apply for diagnosing and repairing issues.
- If a fault arises due to equipment failure and the manufacturer contributes to the repair or replacement, these contributions will be deducted from any charges passed to you.
10. Data Protection
We will handle your personal data in accordance with data protection laws and will only use it for the purposes of carrying out the agreed work. We will not share your data with third parties for marketing purposes.
11. Dispute Resolution
In the event of a dispute, both parties will seek to resolve the matter amicably. If this is not possible, the matter will be referred to arbitration in accordance with UK commercial arbitration rules. The decision of the arbitrator will be final and binding.
12. Force Majeure
We will not be liable for any failure to perform our obligations under this contract due to unforeseen events beyond our control, such as extreme weather, natural disasters, or other force majeure events.
13. Governing Law
This contract is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.