Residential Terms and Conditions

Terms & Conditions

1. Our Commitment to You

We will complete the work with care and skill as per the agreed schedule. If there are delays beyond our control, we will notify you and arrange an alternative date.

The Quotation is valid for a period of 30 days. If you wish to proceed, you must confirm your order by signing the order form/return email.

2. Your Right to Cancel

You can cancel your order within 14 days of signing the contract, known as the “Cooling Off Period.” If you cancel after this period or cause delays, charges may apply as outlined in this agreement. If we are in serious breach, you may cancel without penalty.

If contract is signed, installation is scheduled within the 14 days Cooling Off Period and a specific product has been ordered for your installation, then we reserve the right to charge you for this product.

3. Your Responsibilities

You are responsible for obtaining any required permissions (such as planning or building consents) before installation begins. We can of course assist you in who and how you need to contact any planning authorities.

You must ensure we have access to electricity, water, and the installation area for installation.

4. Payment Terms

Deposit: A deposit of up to 25% is required when you place your order. Prices are only fixed once this deposit is received.
Final Payment: Full payment is due when the installation is complete. If you notice a minor issue, you can hold back up to £500.00 prior to final commissioning, but you must notify us in writing before the payment is due.

5. Consequences of Late Payment

If you do not pay on time, we may:

Charge interest (3% above the Bank of England base rate).
Pause the installation or withhold goods until payment is made.
Recover any unpaid amounts or goods through legal action.

6. Changes to Work

If you want to change any part of the work after the contract is signed, let us know. We’ll confirm if the changes are possible and if there will be any additional costs. Any changes must be agreed to in writing.

7. Unexpected Work

If unexpected work arises, we will inform you and agree on how to proceed. Additional costs may apply, and we will notify you of these in advance.

8. Delays

If We Cause Delays: You may be entitled to compensation or an alternative product if we cause unreasonable delays.
If You Cause Delays: We will adjust the price if delays are caused by you (such as not providing necessary permissions or access).

9. Cancellation by Us

We may cancel the contract if you fail to meet your obligations, such as not providing required access or payment, within 14 days of receiving a notice from us. In this case, you may be required to pay compensation for any costs we’ve incurred.

10. Data Protection

We will only use your personal data for the purpose of carrying out the installation and will not share it with third parties for marketing purposes. Your data will be stored in line with GDPR regulations.

11. Photography & Feedback

We may take photos of your installation for compliance or marketing purposes. If you do not wish for your photos or feedback to be used for marketing, please let us know.

12. Guarantees

Your equipment is covered by the manufacturer’s guarantee. If there’s an issue with the installation or equipment, contact us first, and we’ll resolve it. Your installation is covered by our 2-year workmanship warranty. During this period, we will address any issues related to our workmanship at no additional cost.

After the 2-year workmanship warranty expires, there will be a call-out charge to diagnose any issues with your system and any subsequent repair. If the problem is due to a fault with the equipment and the manufacturer contributes to the cost of replacement or repairs, these contributions will be deducted from the charges passed on to you.

Stratford Energy Solutions maintains strong relationships with leading equipment manufacturers, providing both us and our customers with added peace of mind. This ensures that our customers benefit from the best possible support in the unlikely event of equipment failure.

We will carry out the work and all communication with you according to the RECC Renewable Energy Consumer Code.

EV Charger equipment is covered by the manufacturer’s guarantee. If there is an issue with the installation or equipment, contact us first , and we’ll try and resolve it. Your installation is covered by our one-year workmanship warranty. During this period , we will address any issues related to our workmanship free of charge. After this period there will be a charge.

13. Dispute Resolution

If there’s a disagreement, both you and we can refer the matter to the Renewable Energy Consumer Code for conciliation. If unresolved, arbitration can be requested, and the decision will be binding.

Garry Dyson

16:39 25 Nov 24

I just had my solar and battery system installed today by the Stratford Energy team. They were very professional and hard working . They were also very helpful in setting up the Tesla app and did and very neat job. I would 100% recommend them excellent . Thanks Garry

ajit barot

10:54 04 Nov 24

Aiden & Luke are brilliant, great service , everything explained throughout. Thank you

Ben Harratt

12:19 01 Nov 24

2nd time using Stratford Energy. Amazing service from the very first interaction. The two guys who installed my new charger were fun, very knowledgeable and professional. They left my house in perfect condition and I couldn't be happier with the quality of the work. Will definitely use again.

Gary Hall

12:54 31 Oct 24

I reached out to Stratford Energy Solutions after doing my own research into the best solar panels to buy and they were one of the nearest installers. From the very start of dealing with Georgia and quotation and her clear guidance around my requirements and options to Charlie doing the survey and Jess with the administration I have to say they were all first class.There was no hard sell at any point and their communication was always very timely and clear. and right up to and after the fitting date I was kept up to date with the schedule.The fitters were very neat and tidy (pictures included) and very professional.I would not hesitate to recommend the Stratford team to anybody considering installing solar and battery in the future.If only all trades people could be so professional.

Alfies Travels

09:01 16 Oct 24

Professional, fantastic communication and brilliant quote. The work carried out by SES has been brilliant, a really tidy neat job, we had been looking at SES for years prior and when the time came to install our Solar system we received quotes from multiple companies but the quality of product and quote set SES apart for what they were offering. The work involved in running several quotes adjusted to the many questions I had and then the follow up as we waited for the PW3 to come available was top notch.We would highly recommend SES.

Karen Down

11:36 03 Oct 24

One year on we are very pleased with our Solar & Powerwall system. The whole thing sits there quietly and unobtrusively doing just what it is supposed to – During 2024 we have been 79% solar powered and have sent 1.12 Mwh to the grid. In 2023 we were 57% solar but as the install was mid-August this seems quite acceptable given that we were into the winter period quite soon after.We have not changed our routine much – where possible I do now put the dishwasher and washing machine on during the day when the panels are generating but we have continued to use the oven as necessary in the evenings.Obviously, our energy bills have dropped significantly! The Apps have been really useful for monitoring battery charge etc and just for being able to show off!! (I always recommend Stratford Energy as we were very impressed with the whole process) It has also helped that I have been able to demonstrate to Chris (who you may recall was less devoted to the idea of solar than me) how beneficial the system is.Since installing the solar system, we have also been motivated to upgrade a couple of radiators and put internal wall insulation onto the wall in our back family room that is always difficult to keep warm. So, it has been a major first step in improving our green credentials and helping future proof the house!

Mitchell Jeavons

18:59 06 Sep 24

Don David

14:56 29 Aug 24

I had issues with my Zappi home charger earlier this year. I tried contacting MyEnergi directly but wasn't getting anywhere fast. I contacted Stratford Energy Solutions who had installed it. Lisa was fantastic she made contact with MyEnergi on my behalf and kept me up to date as to the progress of my issue. She really went the extra mile when often people don't. The issue has been resolved and the Zappi was replaced under warranty. Stratford Energy came out to fit the new one. Thank you so much.

Roger Phillips

10:28 07 Aug 24

We were their 15th customer when Stratford Energy set up. We were so pleased with the service we have not considered another firm. First with solar panels in 2011, then a Tesla Powerwall, then a car charger and last month a second Tesla Powerwall. You receive good and accurate advice with options to consider. The fitting is undertaken by knowledgeable, professional and pleasant staff; always a neat job and they clear up afterwards. Support is excellent even after fitting from the office to the owners. We recommend them without hesitation.

Darren Ward

11:31 06 Aug 24

Great company, good communication and support, good installation engineers, all round good experience

Neil Johnson

06:26 24 Feb 24

Really excellent service once again from Stratford Energy. Competitive quote, very smooth ordering and planning, and really good service from the technical team who installed our battery. I recommend Stratford Energy very highly.

Simon Allen

19:09 19 Jan 24

Stratford energy solutions provided an excellent service for us, the process from start to finish was straight forward, simple and efficient.We had previously investigated getting solar and battery storage from another supplier, but they messed us about and had made lots of excuses about the potential install. Dealing with Stratford energy solutions was the opposite; open, transparent, courteous and above all professional.The install was carried out quickly and cleanly and neatly and the system is working exactly as expected.I highly recommend Stratford Energy Solutions.

Tom Bridge

16:43 01 Jan 24

Having recently had solar panels and a storage battery installed by Stratford Energy Solutions I’d strongly recommend this company to you.I started considering a solar system some months ago and having spoken to friends who already had one I shortlisted 2 companies to get quotes from, one being Stratford Energy Solutions. From the beginning of the process the people I spoke to were helpful and informative and it became clear to me they were more knowledgeable than the other company I was considering. A particular shout out in this regard to Georgia Howson, the Operations Manager.Having decided to go ahead with them they pulled out the all the stops to get the system in by the end of the year so I could benefit from a deal that was on offer from the battery supplier. They organised the scaffolding company (who were great BTW) and then their installation team of 4 arrived the day after to complete the work. Without exception all of the installers were polite, hard-working and clearly knew what they had to do, which the did very professionally. Having successfully completed the job by 4pm they left everything neat and tidy, with the scaffolders returning two days later to remove their three scaffold installations.Without doubt the whole experience was stress-free and at all times Stratford Energy Solutions did what they said they’d do.Yours truly…one very happy customer.

Linda Twohey

16:03 17 Dec 23

Excellent service throughout, helpful and friendly, no hard sell. Installation day was amazing, work completed in less than 6 hours, the team were all polite and respectful, high standard of workmanship, neat and tidy. The system seems to be working well so far; I'm looking forward to longer and sunnier days.Scaffolding company used were also efficient and polite; erected the afternoon before installation and removed 2 days later.

Karl Smith

09:13 14 Dec 23

I would highly recommend Stratford Energy Solutions!From start to finish. The communication, organisation and information/advice from the office/clerical team was excellent.The installation team were exemplary, they turned up at the time stated, they were polite, tidy and respectful of the property. They were all great ambassadors for the company.The wiring is neat, tidy and largely invisible, the panels are perfectly symmetrical and everything is level. The whole installation looks better than I could have wished for.

Roger Ganner

10:03 27 Sep 23

We found Stratford Energy Solutions Ltd really easy to work with throughout the whole process of quotation, preparation for installation and installation and post installation. The staff installing on the day were quick and professional and polite. They responded quickly to emails and phone calls and kept us up to date. The system has been installed for two months now and is performing really well. There was no messing about in the initial quotation phase but they were open to some negotiation. The other national companies we dealt with tried the hard sell approach but we didn't get that with Stratford Energy Solutions. Ultimately, we feel we got a better quality system than offered by the other national companies and although more expensive it was competitively priced.

Residential Terms and Conditions

Terms & Conditions

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