Residential Referral Reward Draw – Terms & Conditions
1. About the reward draw
These terms govern the Stratford Energy Solutions residential referral reward draw (the “Reward Draw”). By participating, an entrant agrees to these terms. A referred person does not become responsible for these terms merely because they have been referred.
The promoter is Stratford Energy Solutions Limited (“SES”, “we”, “us”), company number 07401473, whose registered office is Unit 2, 1 Avenue Farm Industrial Estate, Stratford-upon-Avon, England, CV37 0HR.
The Reward Draw begins on Monday 21st September 2026. By making a referral after being given access to these terms, an entrant agrees to them. The Reward Draw is separate from the Stratford Energy Solutions residential referral reward programme, under which a qualifying confirmed order may earn the referrer a guaranteed £150 Amazon.co.uk Gift Card.
Only referrals received by Stratford Energy Solutions on or after Monday 21st September 2026 are eligible for the Reward Draw.
2. Free entry
No entry fee or additional purchase is required. Participation is limited to existing Stratford Energy Solutions residential customers, but their original Stratford Energy Solutions purchase must have been made at the normal price and must not have been priced to include entry into the Reward Draw. The referred person does not need to buy anything or place an order with Stratford Energy Solutions.
3. Who may enter
An entrant must:
- be aged 18 or over;
- be resident in Great Britain;
- be an existing Stratford Energy Solutions residential customer whose status can be verified from Stratford Energy Solutions customer records; and
- make the referral personally and not as a professional introducer, affiliate or agent, unless Stratford Energy Solutions has agreed a separate written arrangement.
Stratford Energy Solutions employees, directors and contractors, and members of their households, are not eligible. A customer may not refer themselves, another buyer for the same property or a person within the same referred household.
4. How to qualify for an entry
The entrant should share the Stratford Energy Solutions referral page at www.stratfordenergy.co.uk/refer. The referred person must then submit their own details and identify the entrant who referred them.
Alternatively, the referred person may contact Stratford Energy Solutions directly by telephone or email, provide the required information and identify the entrant.
Stratford Energy Solutions will not accept contact details supplied by an entrant on behalf of another person and will not contact a prospective customer solely because an entrant has provided their details.
An eligible entrant receives one entry when the referred person completes a qualifying initial assessment or consultation with Stratford Energy Solutions and Stratford Energy Solutions records its completion. Entry is automatic; the entrant does not need to submit a separate Reward Draw entry.
Stratford Energy Solutions will acknowledge receipt of the referral. The acknowledgement will include links to the Stratford Energy Solutions Residential Referral Reward Terms and Conditions and these Reward Draw Terms and Conditions, explain when a Reward Draw entry is earned, and identify the applicable entry period and closing date. Any acknowledgement provided to the entrant will not disclose details of the referred person’s enquiry, assessment or discussions with Stratford Energy Solutions.
5. Valid referrals
A referral is valid only where:
- the referred person is a homeowner or is directly involved in the purchasing decision for the relevant property;
- the property is within the residential service area at the date of referral, defined as 40 miles from the Stratford Energy Solutions registered office at Unit 2, 1 Avenue Farm Industrial Estate, Birmingham Road, Stratford-upon-Avon, CV37 0HR
- the property appears, following Stratford Energy Solutions’ initial assessment, reasonably capable of accommodating a residential solar or battery solution offered by Stratford Energy Solutions;
- the referred person has agreed to be contacted by Stratford Energy Solutions;
- the referred person has not made an active enquiry, received a proposal or had substantive sales discussions with Stratford Energy Solutions during the six months before the referral;
- the entrant is identified when the initial enquiry is made, or within 14 days and before Stratford Energy Solutions issues a proposal; and
- the referral is genuine, sufficiently complete and made in accordance with these terms.
A person will not be excluded merely because their details appear in an Stratford Energy Solutions marketing or historic customer record. Stratford Energy Solutions will assess validity from the relevant enquiry and sales history, acting reasonably.
6. Qualifying initial assessment or consultation
A qualifying initial assessment or consultation is a genuine two-way telephone, video or in-person conversation with an Stratford Energy Solutions representative, containing sufficient discussion for Stratford Energy Solutions to understand the property, the referred person’s objectives and their potential residential energy requirements.
A form submission, automated acknowledgement, appointment booking, missed appointment, unanswered call or brief administrative contact does not by itself qualify. The referred person does not need to receive a proposal, have a technically suitable property or place an order.
7. Number and allocation of entries
Each different referred household that meets these terms provides one entry. There is no limit on the number of valid referrals an eligible customer may make, so an entrant may hold more than one entry in the same period. Multiple entries do not guarantee a reward.
If the same person or household is referred by more than one customer, the entry will normally be allocated to the first valid referral recorded by Stratford Energy Solutions and confirmed by the referred person. Joint purchasers, repeated consultations, revised proposals, order amendments and later additions do not create additional entries for the same referral.
Stratford Energy Solutions will not disclose one entrant’s identity or referral activity to another when resolving a duplicate claim.
8. Entry periods and closing dates
The initial entry period begins on Monday 21st September 2026 and closes at 23:59 UK time on Thursday 31st December 2026.
After the initial period, the recurring entry periods are:
- Friday 1st January 2026 at 00:00 to Wednesday 30th June 2027 at 23:59 UK time; and
- Thursday 1st July 2027 at 00:00 to Friday 31st December 2027 at 23:59 UK time.
An entry is created when both the valid referral has been accepted and the qualifying assessment or consultation has been completed. If those events occur in different periods, the later event determines the entry period. Each entry participates in one draw only.
A valid referral remains attributed to the referrer for 12 months from the date it is received by Stratford Energy Solutions. The qualifying initial assessment or consultation must be completed within that period.
9. The reward
One winner will receive one £500 cash reward for each entry period. The reward will be paid by bank transfer. It is not transferable to another person and no alternative reward will be offered unless circumstances outside Stratford Energy Solutions’ reasonable control make this necessary, in which case Stratford Energy Solutions will provide a reasonable equivalent of no lower value.
10. Selecting the winner
Stratford Energy Solutions will normally make the draw within five working days after the relevant closing date. The provisional winner will be selected at random from all valid entries for that period using a computer process that produces verifiably random results. If such a process is not used, selection will be made by or under the supervision of a demonstrably independent person.
Stratford Energy Solutions will select two reserve winners at the same time, in order, using the same process. Stratford Energy Solutions will verify that the provisional winner and their entry comply with these terms before confirming the award.
11. Contacting the winner and claiming the reward
Stratford Energy Solutions will contact the provisional winner using the email address and telephone number held in its customer records. Stratford Energy Solutions will make reasonable repeated attempts to contact them.
The provisional winner must respond within 14 days after Stratford Energy Solutions first notifies them and provide reasonable evidence needed to verify their identity, eligibility and payment details. No payment or purchase is required to claim the reward.
If the provisional winner cannot be contacted, does not respond in time, declines the reward or is found to be ineligible, Stratford Energy Solutions will withdraw the provisional award and contact the first eligible reserve winner.
Stratford Energy Solutions will normally pay the verified winner within 30 days after the closing date and within ten working days after receiving the information reasonably needed to make the bank transfer. Stratford Energy Solutions is not responsible for delay caused by inaccurate information supplied by the winner or by a bank outside Stratford Energy Solutions’ reasonable control.
12. Winner information and publicity
Stratford Energy Solutions must publish or make available information showing that a valid award took place. Unless the winner objects, this will ordinarily be the winner’s surname and county. The information will be available from hello@stratfordenergy.co.uk for three months after the draw.
An entrant may object to this information being published or made available, or ask Stratford Energy Solutions to reduce the amount disclosed. Stratford Energy Solutions may nevertheless provide the relevant information to the Advertising Standards Authority if required.
A winner is not required to participate in publicity. Stratford Energy Solutions will obtain separate consent before using a winner’s full name, photograph, testimonial or case study.
13. Invalid entries and misuse
Stratford Energy Solutions may reject or remove an entry where it has reasonable evidence that the referral is duplicate, fabricated, incomplete, made without permission, generated through misleading or unsolicited marketing, affected by fraud or technical manipulation, or otherwise materially breaches these terms. Stratford Energy Solutions will consider any dispute fairly and may request reasonable supporting information.
Stratford Energy Solutions is not responsible for a referral or entry that cannot be recorded because information supplied by an entrant or referred person is inaccurate or incomplete, but will take reasonable steps to correct an evident administrative or technical error where reliable evidence is available.
14. Changes, suspension or cancellation
Stratford Energy Solutions may change these terms for future entry periods or withdraw the Reward Draw by publishing reasonable notice. Stratford Energy Solutions will not normally change a closing date or rules applying to an open entry period.
If circumstances outside Stratford Energy Solutions’ reasonable control make a change, suspension or cancellation unavoidable, Stratford Energy Solutions may take the minimum action reasonably necessary while seeking to protect participants and avoid unnecessary disappointment. Where reasonably possible, Stratford Energy Solutions will still award the advertised reward or a reasonable equivalent.
15. Personal information and confidentiality
Stratford Energy Solutions will use personal information to register and administer referrals and entries, contact and verify winners, make reward payments, prevent fraud and demonstrate that the Reward Draw was administered fairly. Further information is available in the Stratford Energy Solutions privacy notice at www.stratfordenergy.co.uk/privacy-policy.
Bank details will be collected only from a provisional winner, used to administer the reward payment and retained in accordance with Stratford Energy Solutions financial and data-retention requirements.
Stratford Energy Solutions may tell an entrant whether their referral has qualified for an entry, but will not disclose the referred person’s assessment, property information, proposal, finances, decision or other confidential information.
16. Tax
The winner is responsible for any personal tax liability arising from the reward. Stratford Energy Solutions does not give personal tax advice and does not promise that the reward is tax-free.
17. Responsibility
Stratford Energy Solutions will administer the Reward Draw with reasonable care and in accordance with these terms. Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
18. Questions and complaints
Questions, entry queries or complaints should be sent to hello@stratfordenergy.co.uk, with the entrant’s name and enough information to identify the referral. Stratford Energy Solutions will review the relevant records and respond within a reasonable period.
19. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except that an entrant living elsewhere in Great Britain may retain any right to bring proceedings in their local courts under applicable consumer law.